**Policy Number CSUSA2404917**

However, notwithstanding the foregoing, it is understood and agreed that the Claims Agreement Party(ies) for this Policy are identified in the SUBSCRIPTION AGREEMENT.

Any claims administration will be managed in accordance with the conditions specified in Basis of Claims Agreement of the SUBSCRIPTION AGREEMENT and will be processed by Aon UK Limited via Electronic Claim File (ECF) or electronically where this is not possible.

## COMPLAINTS PROCESS

If you wish to make a complaint, you can do so at any time by referring the matter to:

Head of US Casualty,
Global Broking Centre,
Aon UK Limited,
The Aon Centre,
The Leadenhall Building,
122 Leadenhall Street,
London EC3V 4AN,
United Kingdom.

If you are dissatisfied with the response, you are entitled to refer the matter to the following:

**Where Underwriters at Lloyd's of London are your (re)insurer (where applicable)**

Lloyd's Complaints Team contact details are:

The Complaints Department,
Lloyd's Market Services,
Fidentia House,
Walter Burke Way,
Chatham Maritime,
Chatham,
Kent,
ME4 4RN,
United Kingdom.

Tel: +44 (0)20 7327 5693
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd's complaints procedures are set out in a leaflet "Your Complaint - How We Can Help" available on the above website and are also available from the above address.