# QUESTIONS ABOUT YOUR INSURANCE?

Answers to questions about your insurance, coverage information, or assistance in resolving complaints can be obtained by contacting:

**Chubb Customer Support Services Department:**
436 Walnut Street
Philadelphia, Pennsylvania 19106-3703

**Telephone Number:** 1-800-352-4462
**Email:** ChubbUSCustomerServices@chubb.com

The Illinois Department of Insurance may also be contacted for assistance. Insurance analysts are available to answer general questions by phone at our toll-free Consumer Assistance Hotline (866) 445-5364. However, complaints must be submitted in writing.

## How to file a complaint with the Insurance Department:

Complaints may be submitted in the following ways:

- On-line at
  https://insurance.illinois.gov/applications/ComplaintForms/default.aspx
  and by following the instructions posted.
- By fax: (217) 558-2083
- By email at consumer_complaints@ins.state.il.us
- By mail: 320 W. Washington St. Springfield, IL 62767 or 122 S. Michigan Ave., 19th Floor, Chicago, Illinois 60603

ALL-18653d (07/14)
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