# POLICYHOLDER NOTICE

In accordance with American International Reinsurance Company, Ltd.'s Complaint Handling Policy, if our service does not meet your expectations please contact us using the appropriate contact details and provide the Policy Number and the name of the Policyholder/Insured to help us address your complaint expeditiously. Any complaint should then be sent to:

**Maunika J. Caines,**
**Country Compliance Officer,**
**27 Richmond Road,**
**Pembroke, Bermuda HM08,**
**Tel: +1 441 298 5245,**
**email: maunika.caines@aig.com**

We will acknowledge the complaint within 2 business days of receiving it, keep you informed of progress and do our best to resolve the matter as soon as possible.