# For all complaints

If you are dissatisfied with the way your complaint has been handled, you may be able to refer it to the Financial Ombudsman Service.

Visit [www.financial-ombudsman.org.uk](http://www.financial-ombudsman.org.uk) for further details or contact them at:

The Financial Ombudsman Service,
Exchange Tower,
London, E14 9SR,

Tel: 0800 023 4567

Tel: 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers)

Tel: +44 (0)207 964 0500 (if you're calling from abroad)

Alternatively, if you are based outside of the UK you can register your complaint on the Online Dispute Resolution (ODR) Platform using the link [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/)

The above complaint procedure does not affect your right to take legal action.