# COMPLAINTS PROCESS

If you wish to make a complaint, you can do so at any time by referring the matter to:

- Head of US Casualty,
- Global Broking Centre,
- Aon UK Limited,
- The Aon Centre,
- The Leadenhall Building,
- 122 Leadenhall Street,
- London EC3V 4AN,
- United Kingdom.

If you are dissatisfied with the response, you are entitled to refer the matter to the following:

## Where Underwriters at Lloyd's of London are your (re)insurer (where applicable)

Lloyd's Complaints Team contact details are:

- The Complaints Department,
- Lloyd's Market Services,
- Fidentia House,
- Walter Burke Way,
- Chatham Maritime,
- Chatham,
- Kent,
- ME4 4RN,
- United Kingdom.

Tel: +44 (0)20 7327 5693

Email: complaints@lloyds.com

Website: www.lloyds.com/complaints

Details of Lloyd's complaints procedures are set out in a leaflet "Your Complaint - How We Can Help" available on the above website and are also available from the above address.

## For all complaints

If you are dissatisfied with the way your complaint has been handled, you may be able to refer it to the Financial Ombudsman Service.

Visit www.financial-ombudsman.org.uk for further details or contact them at:

The Financial Ombudsman Service,
Exchange Tower,
London, E14 9SR,

Tel: 0800 023 4567

Tel: 0300 123 9123 (calls to this number cost no more than calls to 01 and 02 numbers)

Tel: +44 (0)207 964 0500 (if you're calling from abroad)

Alternatively, if you are based outside of the UK you can register your complaint on the Online Dispute Resolution (ODR) Platform using the link http://ec.europa.eu/consumers/odr/

The above complaint procedure does not affect your right to take legal action.