# Improve Your Customer Experience and Our Products

This includes for example:
- improve your customer experience, our products and service;
- to provide, support, personalize and develop our website, products and services;
- create and offer new products and services;

Identifiers
- Personal Information
- Commercial Information
- Internet or other similar network activity
- Professional or employment related information
- Inferences drawn from other personal information
- Risk data
- Claims data

## Analytics to identify, understand and manage our risks and products

This includes for example:
- conducting analytics to better identify, understand and manage risk and our products;

Identifiers
- Personal Information
- Protected Classification Characteristics
- Commercial Information
- Internet or other similar network activity
- Professional or employment related information
- Inferences drawn from other personal information
- Risk data
- Claims data

## Customer service and technical support

This includes for example:
- answer questions and provide notifications;
- provide customer and technical support;

Identifiers
- Personal Information
- Commercial Information
- Internet or other similar network activity
- Professional or employment related information
- Inferences drawn from other personal information
- Risk data
- Claims data

### How Does Liberty Mutual Share My Data?

Liberty Mutual does not sell your personal data as defined by the California Consumer Privacy Act.

Liberty Mutual shares personal data of California consumers with the following categories of third parties:

- Liberty Mutual affiliates;
- Service Providers;
- Insurance support organizations;
- Brokers and agents;
- Government entities and institutions (e.g., regulatory, quasi-regulatory, tax or other authorities, law enforcement agencies, courts, arbitral bodies, and fraud prevention agencies);
- Professional advisors including law firms, accountants, auditors, and tax advisors;
- Advertising networks, data analytics providers and social networks;
- Insurers, re-insurers, policyholders, and claimants; and
- As permitted by law.

Liberty Mutual shares the following categories of personal data regarding California consumers to service providers for business purposes:

| Identifiers | Personal Data |
|-------------|---------------|
| Protected Classification Characteristics | Commercial Information |
| Internet or other similar network activity | Claims Data |
| Inferences drawn from other personal information | Risk Data |
| Professional, employment, and education information | |

For information about how we have shared personal information in the past twelve (12) months, please go to [libertymutual.com/privacy](https://libertymutual.com/privacy) and click on the link for the California Supplemental Privacy Policy.