**POLICY NUMBER:** HDO G24931407

**Questions About Your Insurance?**

Answers to questions about your insurance, coverage information, or assistance in resolving complaints can be obtained by contacting:

- **ACE Customer Support Services Department:**
  - Address: 436 Walnut Street, Philadelphia, Pennsylvania 19106-3703
  - Telephone Number: 1-800-352-4462

The Illinois Division of Insurance may also be contacted for assistance. Insurance analysts are available to answer general questions by phone at our toll-free Consumer Assistance Hotline (866) 445-5364. However, complaints must be submitted in writing.

**How to File a Complaint with the Insurance Department:**

Complaints may be submitted in the following ways:
- On-line at www.ins.state.il.us and by following the instructions posted.
- By fax: (217) 558-2083
- By mail: 320 W. Washington St., Springfield, IL 62767

ALL-18653b (06/08)